Terms and Conditions

Terms and Conditions

1. General Information

1.1 Company Details
Registered Name: Sweans Technologies Ltd.
Registration Number: 09082858 (Incorporated on 12 June 2014)
Registered Address:
South House 4, Bond Avenue,
Bletchley, Milton Keynes,
England, MK1 1SW

Trading Address:
Sweans Technologies Ltd.
3rd Floor, 86-90 Paul Street,
London, EC2A 4NE

Trading Name: Ellies London is the trading name for this e-commerce site. The company is registered in England and Wales.

1.2 Purpose of the Terms and Conditions
These Terms and Conditions (T&Cs) outline the rules and guidelines governing your use of our website and services. By accessing and purchasing from Ellies London, you agree to abide by these terms, which establish the rights and responsibilities between you (the customer) and us (Sweans Technologies Ltd.). They cover product information, pricing, payment, shipping, returns, refunds, and more, ensuring a clear and transparent relationship between us.

2. Product Information

2.1 Product Descriptions
We strive to provide clear and accurate descriptions of all products offered on our website. However, please note that product images may differ slightly from the actual products due to variations in lighting, photography, and screen displays. While we aim for consistency, the actual appearance may vary based on individual manufacturing processes.

2.2 Availability and Stock Status
Our products are sourced from various manufacturers and companies worldwide. Items can be shipped from the United States and overseas. Due to the diverse sourcing network, availability may vary, and some items may occasionally be out of stock. We do our best to ensure accurate stock information, but we cannot guarantee immediate availability for all products at all times.

3. Pricing and Payment

3.1 Pricing Details
All pricing is listed in USD (U.S. Dollars) and is valid exclusively for customers within the United States. All prices are inclusive of applicable taxes.

3.2 Accepted Payment Methods
We accept the following payment methods:

• PayPal
• Major credit cards (Visa, MasterCard, American Express, Discover)
• Apple Pay
• Google Pay
• Klarna

These diverse payment options allow you to choose the method that best suits your needs.

4. Shipping and Delivery

4.1 Shipping Destinations
Ellies London is pleased to offer shipping services within the United States, including:

• All 50 states, including P.O. Boxes
• U.S. Military bases (APO/FPO)
• Puerto Rico, Guam, and the U.S. Virgin Islands

At this time, we do not accept international orders or ship outside of the United States.

4.2 Shipping Timeframe
The estimated shipping time for orders is as follows:

• U.S. Products: 2–5 business days after dispatch
• Overseas Products: 5–10 business days after dispatch

Please note that the shipping timeframe provided is an estimate and does not include weekends or holidays. Delivery times may vary depending on factors such as shipping carrier delays or external circumstances.

4.3 Responsibility for Shipping Costs
Shipping fees are calculated based on the weight of your package and the delivery location. You can find our shipping rates in the Shipping Policy section of our website. However, we offer free shipping on orders over $50.00 within the United States.

4.4 Shipping Process
All orders are processed and dispatched within 1-2 business days. We use USPS Priority, First Class Mail, or UPS, depending on the best available option for your order. Once your order is dispatched, we will send you tracking information via email or text message for your convenience.

For orders shipped from overseas, the delivery time may take longer, typically 5–10 business days after dispatch.

5. Returns and Refunds

5.1 Eligibility Criteria for Returns, Exchanges, and Refunds

• Items must be unworn, in their original condition, and include all original tags and packaging.
• Returns and exchanges must be initiated within 30 days of receipt.
• Certain products, such as personal care items or custom-made products, may not be eligible for returns or refunds.

5.2 Procedures for Initiating Returns

• To begin a return or exchange, contact our customer support team at support@ellieslondon.com with your order number and the reason for return.
• You will receive a Return Authorization (RA) number and further instructions on how to send back the items.

5.3 Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
• We recommend using a trackable shipping service for returns to ensure your item reaches us safely.

5.4 Refunds

• Once your returned item is received and inspected, we will process your refund to the original payment method.
• Refunds are typically processed within 5-10 business days after the item is returned and inspected.
• Please note that a 10% restocking fee may apply if the item is not in its original condition or packaging.

5.5 Non-refundable Items

• Certain items, such as personal care products or custom-made products, are not eligible for returns or refunds.

6. Customer Support

6.1 Contact Information and Hours of Availability
For any inquiries, please reach out to our customer support team via email at support@ellieslondon.com.
Our team is available Monday through Friday, 9 AM to 5 PM Eastern Time.

6.2 Resolving Issues and Lodging Complaints
Should you have any concerns or issues with your order, our dedicated customer support team is here to help you resolve them efficiently. Please provide detailed information about your issue for prompt assistance.

7. Privacy Policy

7.1 Collection and Use of Customer Data
Ellies London collects personal information to enhance your shopping experience and manage your orders. This information includes your name, address, email, and purchase history.

7.2 Third-Party Involvement in Data Processing
We work with third-party service providers for various functions such as payment processing, shipping, and handling customer data. All third parties are carefully selected to ensure they meet our privacy standards.

This Privacy Policy outlines how we handle the personal information you provide while using our services. We are committed to protecting your privacy and ensuring transparent communication regarding how your data is used and shared. For detailed information, please visit our Privacy Policy section on the website.

8. Intellectual Property

8.1 Ownership of Trademarks, Logos, and Website Content
All trademarks, logos, graphics, and website content found on the Site are owned by or licensed to Ellies London. Unauthorized use of these assets is prohibited. You may not reproduce, distribute, display, or exploit any content without prior written permission.

8.2 Use of Branding
Any use of our branding or intellectual property must align with our brand guidelines and policies. Misuse of these elements, including but not limited to modifying or altering logos and trademarks, will result in the immediate termination of any permissions granted and could lead to legal action.

9. Limitation of Liability

9.1 Product Defects or Late Deliveries
Ellies London is not liable for any damages or losses arising from product defects or late deliveries due to circumstances beyond our control, including natural disasters, shipping carrier delays, or customs clearance issues.

9.2 Third-Party Products or Services
Our Site may feature links or references to third-party products or services. We do not control or endorse these third parties and are not responsible for any issues arising from your use of their products or services. Review their policies and terms independently.

10. Jurisdiction and Governing Law

UK Laws and Dispute Resolution
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising in connection with them will be subject to the exclusive jurisdiction of the courts in the UK.

11. Modifications and Updates

11.1 Right to Update T&Cs
Ellies London reserves the right to modify or update these Terms and Conditions at any time, with notice provided via the Site or other communication channels.

11.2 Customer Acceptance
By continuing to use the Site or our services after updates are published, you implicitly accept the revised terms.

12. Consent and Acknowledgment

12.1 Agreement to T&Cs
By making a purchase from Ellies London, customers agree to these Terms and Conditions.

12.2 Associated Policies
Please review our associated policies, including Privacy Policy and Returns and Refunds Policy, for a comprehensive understanding of your rights and responsibilities. Links to these policies can be found at the bottom of our homepage.